Warranty conditions
Sennheiser Product Warranty
When you purchase a Sennheiser product, you have the peace of mind in knowing that your product is covered by Sennheiser two year International Warranty. (Aviation Products: - 2, 3, 5, or 10 years depend on product model). The warranty period begins on the date of purchase of brand new, unused product(s) by the first end user.
The Sennheiser International Warranty is provided by Syntec International Pty Ltd (ABN 94003433798), Unit 3, 31 Gibbes Street Chatswood NSW 2067 Australia.
GENERAL TERMS AND CONDITIONS
1.1 The benefits given to you in Sennheiser International Warranty are in addition to other rights and remedies you have under a law in relation to the products to which Sennheiser International Warranty relates.
1.2 Sennheiser products come with guarantees that cannot be excluded under the Australian Consumer Law.
1.3 Subject to the Terms of this Product Warranty, Sennheiser may agree to repair or replace at Sennheiser cost, product(s) purchased by an end user in Australia or New Zealand from a Sennheiser authorised dealer, only when, the product does not perform in accordance with the manufacturer’s specifications during the warranty term specified on the product packaging or in the user manual.
1.4 Warranty Claim
In respect of a major failure of the Product, amongst other remedies available to you, you may be entitled to either a replacement or refund. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable or merchantable quality and the failure does not amount to a major failure.
If you wish to file a warranty claim, at the first instance, your dealer/retailer can process your warranty claim within the store, alternatively contact Syntec International Pty Ltd. Proof of purchase from an authorised dealer/retailer is requirement to claim warranty.
Syntec International Pty Ltd, (Australia Head office)
Unit 3, 31 Gibbes Street
Chatswood NSW 2067, AUSTRALIA
Phone, +62 9910 6700, email: sales@syntec.com.au
Syntec International Ltd, (New Zealand office)
Unit 4, 51 Ash Road
Wiri, Auckland, NEW ZEALAND
Phone, +64 9263 9885, email: sales@syntec.co.nz
The end user bears the risk, shipment loss or damages to dealer/retailer. Shipment cost to dealer/retailer is at end users expense, return shipping to end user at Syntec International Pty Ltd expense.
1.5 Warranty Exclusions
Minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose; faults due to “Wear and Tear”; the unit was, dropped, bounced, crushed, soaked or exposed to excessive high temperatures, voltages, electrostatic or electromagnetic fields; any accessories supplied with the product (rechargeable and disposable batteries); faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage); proper use for the purposes of
this warranty is defined as use of the product under the conditions stated in the instructions for use; any modification of Sennheiser product(s) effected by you or a third party, unless Sennheiser has given its prior written consent to the nature and extent of the modification; faults of which the purchaser was already aware at the time of purchase; Sennheiser products purchased at auction or online from a un-authorised dealer/retailer.
1.6 Limitation on Liability
Syntec international Pty Ltd shall not be liable for damages to other property caused by defects from Sennheiser products, damages based upon inconvenience, loss of use of the product, loss of time or data, commercial loss or any other damages, whether real, incidental or consequential.
1.7 Goods Purchased from Overseas
When customer(s) purchase a Sennheiser product from overseas, Syntec International Pty Ltd will honour international warranty on the product(s), provided; Syntec International Pty Ltd distribute such product within Australia & New Zealand and product(s) purchased through Sennheiser International authorised dealer/retailer network.
